Avoiding Hotel Troubles
Even in the most luxurious hotel, troubles await you: a broken shower or air conditioning, lack of hot or cold water, problems with the door lock and many, many others. Our article is about what kind of troubles the tourists face in the hotel more often and how to deal with them.
The first thing that can unpleasantly hit a tourist is the discrepancy between the hotel photos on the Internet and what he actually sees. If your stay at the hotel is prepaid, especially a few days in advance, then you can stay at this hotel for one night and suffer a little. Cancel the reservation immediately on the following days and ask for a refund. As a rule, when canceling a reservation at least one day in advance, payment is refunded in full. And immediately look for yourself a new place to sleep. If you did not pre-pay the hotel, then before canceling your reservation, check if there are vacant places in other hotels so that you do not have to spend the night on the street because of your haste.
Tourists often have problems with the breakdown of household appliances, furniture or plumbing in the room. As soon as you find that something is broken in your room, immediately contact the hotel administrator. Then he will deal with your problem: he will send a plumber, electrician or joiner. Try to express your demands calmly and restraintly. Remember that courtesy will be your best assistant. It is also necessary to do if something is missing in your room (shower gel, toilet paper or soap).
It sometimes happens that the hotel room is uncomfortable due to extraneous noise: in the next room children cry or the TV is working loudly, there is a noisy party nearby or a market is located. First of all, you should contact the administrator with a request to relocate you to another number. If you have been denied relocation, at least ask for ear plugs from hotel staff. You will not succeed in defeating the noise, but you will sleep peacefully.
Large hotels, which value their reputation, try to solve problems as quickly as possible and with full customer care. However, small hotels and hostels that do not have any kind of quality system may ignore your complaints or satisfy them up their sleeve. In this case, you have only one way out – to resort to the law and protect your consumer rights with the help of state bodies.